Analysis of denials and partial payments is done by our senior medical billing specialists.
Payors, patients, providers, facilities and any other participants are called to follow-up ondenied, underpaid, pending and any other improperly processed claims and the action is
documented in the system. We will call patients, if authorized by the provider, to obtain
information from the patient needed for billing such as ID# and to update the COB
(Coordination of benefits) with their insurance companies. Secondary paper claims are
processed and sent to the client office for submission.